Terms of service


  1. ACCEPTANCE OF TERMS
    These Terms and Conditions are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the website at www.earthcoffeeco.shop ( “Site” or “Service” ) whether as a guest or a registered user. The operation of the Site as an online store is governed by the use of the current Code of Conduct (Government Gazette B '969 / 22-03-2017).

    PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THE SITE , YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREΕ, DO NOT USE THE SERVICE.

    www.earthcoffeeco.shop is operated by the company under the name “EARTH SUPPLIES L.P.” ("Earth coffee" or "shop"), a company incorporated in Greece, VAT: EL802385452, TAX OFFICE CORINTH, whose registered seat is at Corinth (17, Evdoxou str.). These Terms and Conditions govern the relationship between us and you in respect of your access to, and participation in the Service. Use of Service will constitute acceptance by you of this Terms and Conditions .

  2. ELIGIBILITY
    Services are not targeted towards, nor intended for use by, anyone under the age of 18, without the consent of a parent or legal guardian, unless permitted by applicable legislation. You hereby represent and warrant that you are at least eighteen (18) years of age or that you have the aforementioned consent.

  3. SIGN UP
    You can sign up for our Service by either creating an Account or by logging in online with your credentials from certain third party account (e.g., Facebook, Google or Apple) . You confirm that you are the owner of any such account and that you are entitled to disclose your account login information to us. The registration process may require that you provide the following information: first and last name , address , mobile phone number and email address.
    Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.

    You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

  4. ORDERS
    You can add to your shopping basket without obligation any of our products by clicking the button [Add to basket]. You can view the content of the shopping basket at any time without any obligation by clicking the button [Basket] in the top right corner of the page. You can remove products from the basket by clicking on the button [Delete] at any moment. In order to purchase the products in your shopping basket, click on the button [Checkout]. Clicking the button [Next] will lead to the ordering page with a chance to review all your ordering information once more. Clicking the button [Purchase] will confirm your Order and complete the ordering process. This process can be aborted at any time by closing the browser window .
    When you place an order (“Order”) through our Service, an email will be sent to you by us on behalf of the Store thanking you for your Order and confirming your Order has been received (the "Confirmation Email"). You can always see the progress of your order through our Site. Once your Order has been accepted, this represents an agreement between you the customer and the Store. If the Store is unable to fulfil your Order you will receive an email stating that your Order has been declined .Please be aware that the Store will do everything to meet the specified delivery time , however the timing of your Order is determined by taking into account the number of orders and the circumstances being faced by the Store at that time and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected severe delay. 

    Your personal information will be shared with the Store when processing your Order.

  5. PRICE AND PAYMENT
    The price of any Store Item will be listed on our Service. Prices include VAT and are quoted in Euros. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Payment for all can be made by credit/ debit card or by PayPal through our Service. Once your Order has been confirmed your credit or debit card will have been authorised and the amount marked for payment.

  6. RIGHT OF RECESSION
    You have the right to return the purchased home barista products without penalty and without the obligation to inform the Store for the reason you wish to return the products, within a fourteen (14) calendar day time period from the date of receipt of the products. In that case, you shall be charged only with the return costs of the products.
    Returns are accepted with the sales receipt, only if the products you wish to return are in the same condition as when you received them, without being unsealed or without any destruction to their wrapping.
    You are obliged to notify the Store in written of your intention to return the products you purchased , referring the date/number of the proof of purchase within the aforementioned time period. 
    If you rescind from the contract you will be refunded in full without further delay within 14 calendar days from the date when the Store is informed of your decision to rescind from the contract. The refund may be made by using the same method you used to pay for your Order, unless you have explicitly agreed on a different method. Under no circumstances will you be charged extra costs for such a refund. The Store has the right to delay the refund until the goods have been returned , or until you provide proof that you have sent back the goods. You are obliged to send back the goods or to deliver them to the Store , without unwarranted delay within 14 calendar days from the date of your declaration of withdrawal from the contract. The Store will deem that the deadline has been met if you send the goods back before the end of the period of 14 days. You will incur the cost of the return of the goods. You are liable only for any decrease in value of the goods which occurs as a result of unnecessary handling in order to establish the nature, characteristics and function of the goods.

  7. PRODUCT RETURNS
    Product Returns due to delivery error:
    In all cases where other products are delivered , by type or quantity , you may return the products.

    Returns of defective products damaged on arrival (DOA):
    You have the right to return the defective products to the Store within a seven (7) calendar day time period from the date of receipt . Returned products must be in their unused, original condition, as well as all product tags, which form the identity of the product. Otherwise, cannot be accepted as returned items. 
    As the products are received back, they are checked to ensure that they are defective. The Store will replace the product you’ve ordered, as long as the product is available. You will receive complete reimbursement if the goods can’t be replaced.
    When you are trying products, please make sure that they do not come in contact with anything that may mark or add scent to them. The Store will be unable to accept any returned item where there is evidence that these instructions have not been adhered to.

    Returns of defective products
    In case of true defects or lack of guaranteed properties of the purchased goods, the provisions of the Greek Civil Code shall apply. In order for a property to be considered guaranteed, it shall be certified in writing to be such a property by both parties.

  8. REVIEWS
    You represent and warrant that you are the sole author of your review; (“Review”). The Review reflects an actual experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the Review; and you had no financial, competitive, or other personal incentive to author or post a Review that was not a fair expression of your honest opinion.
    You assume all risks associated with your Review , including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in your Review that makes you personally identifiable. While we reserve the right to remove Reviews, we do not control actions or Reviews posted by our users and do not guarantee the accuracy, integrity or quality of any Reviews. You acknowledge and agree that Reviews posted by users and any and all liability arising from such content is the sole responsibility of the user who posted the content, and not ours.
    Any material you upload to our Site will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free license to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

    We retain the right to remove at our sole discretion and without prior notice any comments which are deemed to be:

    • rude, insulting, a personal attack, abusive, derogatory or defamatory, sexual in nature

    • incoherent, inconsistent with what is considered normal writing

    • irrelevant to the purpose of the Site 

    • meaningless

    • written by individuals with inappropriate usernames

    • written by individuals impersonating someone else,

    or contain:

    • hate speech; racist, sexist, homophobic slurs

    • crude language , any web links pornographic text or web links 

    • self-promotion, advertisements , stand-alone links

  9. INTELLECTUAL PROPERTY
    You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of us.
    All copyright, trademarks and other intellectual property rights in this Site and its content (excluding Reviews and including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to Earth Coffee. We are the sole and exclusive copyright owners of the Site and it’s content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world associated with the Site , which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws.
    Unless you have agreed otherwise in writing with us, nothing in the Terms gives you a right to use any of trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of Earth Coffee.
    You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Earth Coffee. Any infringement shall lead to appropriate legal proceedings against you at appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation.

  10. DATA SECURITY
    We maintain strict security protocols, including physical, electronic and procedural safeguards, to protect Customer Information. These protocols include compliance with the requirements of the Greek law ( 2472/1997) to prevent any loss, misuse, unauthorized access, disclosure or destruction of your personal information. Although we strive to maintain data security, we do not guarantee or warrant its security.
    We also offer secure credit card ordering. SSL (Secure Sockets Layer) is today the world's leading online standard for the certification of websites for network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent by SSL is protected by a mechanism that automatically verifies whether the data has been changed during transport.
    Finally, please note that the credit card details are not stored in the company's storage media during the transaction but are posted directly in a secure environment who has undertaken the routing of the cards.
    All transactions you make through www.earthcoffeeco.shop are governed by International and European Law, which regulates issues related to electronic commerce as well as the Law on Consumer Protection (Law 2251/1994) regulates issues related to distance sales. The online store www.earthcoffeeco.shop accepts VISA, Mastercard and American Express credit cards. Your transactions in our online store are protected by modern security systems (SSL encryption with 2048-bit key size) that guarantee a secure trading environment.

  11. LINKS OF OUR SITE
    Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Our Privacy Policy applies solely to the personal data collected on this website and does not apply to third party websites you may access from here. We are not responsible for the privacy policies of third party websites and we advise customers to read the privacy policies of other websites before registering any personal data.

  12. OUR LIABILITY
    We will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site . If we are informed of any inaccuracies on our Site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site and any website linked to our Site and any materials posted on it. This does not affect our liability which cannot be excluded or limited under the applicable law.
    We will not be liable if, for any reason, our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site, or our entire Site to users who have registered with us.

  13. WAIVER
    Neither you, us nor our Stores shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any force majeure events.

  14. AMENDMENTS TO THE TERMS
    To the extent permitted by law, we may amend these Terms at any time by posting updated or revised Terms and Conditions at the Site. Please check frequently for any updates or revisions to these Terms. Unless otherwise indicated by us, any Amendments shall apply on the effective date of the Amendments. Your use of the Service after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

  15. YOUR RIGHTS AS A CONSUMER - ALTERNATIVE DISPUTE RESOLUTION
    Nothing in this Agreement will affect your legal rights as a consumer according the greek law (2251/1994).
    According to Directive 2013/11/EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of electronic dispute resolution of consumer disputes with the Alternative Dispute Resolution (ADR) The European Union. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made from our Website, he can initiate the ADR process through a single EU-wide online dispute resolution platform ( ODR Platform ) and, in particular, through the following organizations Alternative Dispute Resolution: Consumer Counsel , Greek Ombudsman of Banking-Investment Services . In case the dispute is not resolved through the aforementioned procedure, our Stores reserve the right to decide on the way in which they shall proceed, maintaining the right to appeal to the Court, provided that this is deemed preferable.

  16. CODE OF CONDUCT
    The operation of the site as an online store is also governed by the use of the current Code of Conduct.

  17. SEVERABILITY
    If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

  18. APPLICABLE LAW
    The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by Greek law and any dispute shall be resolved exclusively in the courts of Corinth.